Parts Replacement

Quality Guarantee and Replacement

Quality Guarantee

Dedicated to costumers’ complete satisfaction and standing behind the quality of our models we offer our customers a 1-year part replacement for all UGEARS models. Most retailers will not exchange or offer a refund on parts discovered damaged during the assembly process. Here, at UGEARS we handle things differently; our customers’ complete satisfaction and positive experience are at most importance.

We recommend that you inspect your kit shortly after the purchase and before starting assembly. Should a part of your kit be broken or becomes broken, we will replace the part with an identical item at our expense.

Follow the steps outlined in PART REPLACEMENT to submit a request.

 

The gear mechanism idea is awesome! Love the Dungeons & Dragons design too.

James Castaldo

I ordered several of these, but I hope there will be a bigger version of this item in the future for a larger amount of cards to fit in.

Joan Lospinuso

 

Ugears Tugboat

This incredible Ugears Tugboat mimics a real working tugboat rocking in the waves! Listen as it moves along any flat surface to the sound of a real diesel-powered engine, created by a working pendulum! You’ll be able to view the other inner workings too, as the body is designed to expose the beautiful gears and rubber-band motor in motion.
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