Parts Replacement
Quality Guarantee and Replacement Parts
Dedicated to customers’ complete satisfaction and standing behind the quality of our models we offer our customers a 1-year part replacement for all UGEARS models.
We recommend that you inspect your kit upon purchase and before starting assembly. If you find a damaged or broken part—or if a piece breaks during assembly—we’ll replace it free of charge.
Simply complete the form below to request your replacement parts, and we’ll take care of the rest.



Ugears World Cities Collection
Say hello to the Ugears World Cities Collection!
Build iconic 3D wooden mechanical models of famous landmarks and bring the world to life with Ugears Australia.