Parts Replacement
Quality Guarantee and Replacement
Quality Guarantee
Dedicated to customers’ complete satisfaction and standing behind the quality of our models we offer our customers a 1-year part replacement for all UGEARS models.
We recommend that you inspect your kit shortly after the purchase and before starting assembly. Should a part of your kit be broken or becomes broken, we will replace the part with an identical item at our expense.
Follow the steps outlined in PART REPLACEMENT to submit a request.
The Steampunk Airship
NEWEST! The Steampunk Airship part of our NEW SMART range soars away through the clouds on grand adventures. With the Start/Stop switch, engine-driven propellers, spinning ship's wheel, movable stabilizers, and wheels that allow the model to turn back and forth up to 2m along a flat surface, gives the thrill of mechanical motion!